IT Service
Management-
Foundation
Introduction to IT Service Management in the Modern World
Structure and Benefits of Management
Service Management: Key Concepts
The Guiding Principles
The Four Dimensions of Service Management
Service Value System
The Service Desk Practice
Continual Improvement
The Service Request Management Practice
Supporting Print Devices
Introduction to Continual Improvement
The Continual Improvement Model
The Incident Management Practice
The Problem Management Practice
The Service Request Management