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 4/5

EXIN – IT Service Management Foundation (ISO/IEC 20000:2018)

Categorie: Complaince

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4.8

Rating

40+

Enrolled

16

Course Hrs

3

Modules

IT Service Management Foundation
  • Course Info
  • Course Highlights
  • Course Outline
  • Who Should Enroll
  • Review
It Service Management Foundation

Welcome to the EXIN IT Service Management Foundation (ISO/IEC 20000:2018) certification program, your key to the dynamic world of IT service management and compliance. EXIN IT Service Management Foundation, based on ISO/IEC 20000:2018, tests a candidate’s fundamental knowledge of key information and concepts of ITSM.

The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

Our expedition commences with a robust foundation in ISO/IEC 20000:2018, helping you understand the framework, principles, and core components. From there, we embark on an immersive journey to master key concepts and practical skills necessary to deliver high-quality IT services and achieve compliance with ISO/IEC 20000:2018 standards.

The demand for skilled professionals in It Service Management Foundation and ISO/IEC 20000:2018 compliance has been soaring across industries as organizations increasingly recognize the importance of delivering effective IT services. As a certified professional in EXIN It Service Management Foundation – ISO/IEC 20000:2018, you position yourself at the forefront of this transformation, making you a sought-after asset in today’s competitive job market.

EXIN certification programs, especially in IT service management, are highly regarded in the industry. Employers seek individuals who can ensure high-quality IT service delivery and compliance with ISO/IEC 20000:2018 standards. This course equips you with the expertise and practical skills that employers are looking for.

Whether you’re new to IT service management or an experienced professional, our course is designed to elevate your career prospects. With lifetime access to course materials and the support of experts available 24/7, we’re committed to ensuring your success in the job market. Enroll today to become a certified professional in EXIN IT Service Management – ISO/IEC 20000:2018 and embark on a transformative journey toward becoming a valuable asset in the field of IT service management and compliance.

Authentic Certificate

Earn a Certificate upon completion

Life Time Accessibility

Set and maintain flexible deadlines.

Online Classes

Start instantly and learn at your own

Beginner Level

No prior experience required.

ISO Highlights

  • In-depth understanding: Acquire a comprehensive knowledge of ISO/IEC 20000:2018 standards and principles, including core concepts and key components.
  • Practical Application: Develop proficiency in implementing ISO/IEC 20000:2018 standards to deliver high-quality IT services and achieve compliance.
  • Hands-on Experience: Apply ISO/IEC 20000:2018 standards to real-world scenarios to ensure effective IT service management and compliance.
  • Real-World Scenarios: Gain practical experience in delivering reliable IT services and maintaining compliance with ISO/IEC 20000:2018 standards.
  • IT Service Management and Compliance Expertise: Understand how ISO/IEC 20000:2018 standards fit into the broader landscape of IT service management and compliance.

These highlights capture the essential areas of focus and learning outcomes in the EXIN IT Service Management – Foundation (ISO/IEC 20000:2018) certification program.

Course Outline

Our courses are balanced mix of videos & articles

DAY 1
Introduction to IT Service Management
  • Core Concepts of IT Service Management
  • Core Concepts Surrounding ISO/IEC 20000-1:2018 
Service Management System (SMS)
  • Critical Elements of a Service Management System
  • Core Concepts of the Service Management System
DAY 2
The Operation of the Service Management System
  • Service Portfolio Processes (Service Catalog Management, Asset Management, Configuration Management)
  • Relationship and Agreement Processes (Business Relationship Management, Service Level Management, Supplier Management)
  • Supply and Demand Processes (Budgeting and Accounting for Services, Demand Management, Capacity Management)
  • Service Design, Build and Transition Processes (Change Management, Release and Deployment Management)
  • Resolution and Fulfilment Processes (Incident Management, Service Request Management, Problem Management)
  • Service Assurance Processes (Service Availability Management, Service Continuity Management, Information Security Management)

Who Should Enroll?

The EXIN IT Service Management – Foundation (ISO/IEC 20000:2018) certification program is designed for individuals seeking to advance their knowledge and skills in IT service management, service delivery, and ISO/IEC 20000:2018 standards compliance. It holds particular value for the following roles within the IT and service management field:

  • IT Service Managers: Ideal for those looking to deepen their knowledge and expertise in IT service management and ISO/IEC 20000:2018 compliance.
  • Service Delivery Managers: Gain expertise in delivering high-quality IT services and maintaining ISO/IEC 20000:2018 compliance.
  • Professionals designing, implementing, and managing IT service management practices.
  • Service Desk Managers
  • IT Consultants
  • IT Service Analysts
  • Business and supervisory staff
  • Team leaders
  • IT architects and planners
  • IT audit managers/auditors
  • IT security managers/officers
  • Project/program managers
  • Suppliers, lead suppliers, and sub-contracted suppliers
  • Customers of service providers
  • Professionals in Service Management and Compliance Roles

Enroll today to become a certified professional in EXIN IT Service Management – ISO/IEC 20000:2018 and embark on a transformative journey toward becoming a valuable asset in the field of IT service management and compliance. Don’t miss this exceptional opportunity to advance your career!

Download Syllabus for Complete Details
Completion Certificate

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Details of the course you need to know

training duration

Training Duration

16 Hrs

Training days

Training Days

2 Days

Exam code

Exam Code

-

Exam fee

Exam Fee

training duration

Exam Duration

60 Min

Passing Percentage

Passing Percentage

70%

Why choose us?

Online Course

6+ hours of training videos for all the objectives. You will be amazed by the way of explaining the concepts that are very easy to understand.

Practice Questions

1 Full-length mock exams ( 85+ unique Exam practice questions

Expert Support

Our support team consists o experts, ready to clarify all your questions.

Lifetime Access

Our courses come with the lifetime license/validity. Once purchased, you can access them for the lifetime.

Money Back Guarantee

We provide 100% unconditional moneyback gurantee.

Testimonials / Feedback

Revies from our customers

Feature that keep you going​

1

degree

Easy to understand
A well-organised curriculum that simplifies the learning process and offers a clearer path to success

2

certification

Certification
Upon successfully completing the course, you will receive a certificate of your achievement and dedication

3

24 hour support

24/7 Support

Our 24/7 support ensures that you’re never alone when facing questions, concerns, or challenges.

What Our Clients Say

Get in Touch

We’d love to hear from you

  • Email: info@upskillfinder.com
  • (+91) 92581 19067
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