EXIN IT Service Management – Foundation (ISO/IEC 20000:2018)

Enroll in the EXIN IT Service Management Foundation (ISO/IEC 20000:2018) examination to demonstrate your understanding of IT service management, service management systems, and service management system operation.

16 hours 0 Enrolled No ratings yet Intermediate

About The Course

EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.


Course Objectives

The EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification validates a professional’s knowledge about:

  • Introduction to IT service management;
  • The service management system (SMS);
  • The operation of the service management system

Pre-Requisites

Successful completion of the EXIN IT Service Management Foundation based on the ISO/IEC 20000:2018 exam.

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What's included

  • 16 Hours Training Course
  • Certificate
  • 3 Module
  • 24/7 Support

Audience

  • Managers;
  • Business and supervisory staff;
  • Team leaders;
  • Service designers;
  • IT architects and/or planners;
  • IT consultants;
  • IT audit managers/auditors;
  • IT security managers/officers;
  • Project/program managers;
  • Suppliers, lead suppliers, and sub-contracted suppliers;
  • Customers of service providers.

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