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 4/5

GAQM : ISO-20000 ITSM | IT Service Management

Categorie: Complaince

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4.6

Rating

40+

Enrolled

32

Course Hrs

2

Modules

Certified ISO-20000 ITSM
  • Course Info
  • Course Highlights
  • Course Outline
  • Who Should Enroll
  • Review
Certified ISO-20000 ITSM

Welcome to the Certified ISO-20000 ITSM (Information Technology Service Management) Certification course, your gateway to the dynamic world of IT service excellence. The ISO 20000 IT Service Management certification course, formerly BS 15000, is aligned with the process approach designed by the Global Association for Quality Management (GAQM) for individuals who want to learn about the integration and implementation of well-coordinated service management processes.

The certification aims to provide ongoing control, greater efficiency, and opportunities to improve their knowledge base. Moreover, candidates successfully learn to work within their organization to align the staff and the methods of the service desk, service support, service delivery, and operations team.

The demand for skilled IT professionals well-versed in ISO 20000 is rising as organizations recognize the importance of standardized IT service management. As a graduate of the Certified ISO-20000 ITSM Certification course, you’ll position yourself as a valuable asset in the competitive job market.

ISO 20000 experts are particularly sought after as organizations aim to enhance the quality and efficiency of their IT services. Employers actively seek individuals who can implement ISO 20000 best practices to ensure the delivery of high-quality IT services. This course equips you with the expertise and practical skills that employers are looking for.

Whether you’re new to IT service management or an experienced professional, our course is designed to elevate your career prospects. With lifetime access to course materials and the support of experts available 24/7, we’re committed to ensuring your success in the IT industry.

Authentic Certificate

Earn a Certificate upon completion

Life Time Accessibility

Set and maintain flexible deadlines.

Online Classes

Start instantly and learn at your own

Beginner Level

No prior experience required.

ISO Highlights

  • IT Service Management Mastery: Acquire the skills to manage IT services according to ISO 20000 standards effectively.
  • Service Quality and Efficiency: Learn how to optimize IT services to enhance quality and efficiency.
  • Cost-Effective ITSM: Develop proficiency in cost optimization for IT service management, ensuring cost-effective solutions.
  • Compliance and Governance: Master ISO 20000 compliance and governance to maintain IT service quality and security.
  • Understanding the IT service lifecycle from strategy and design to transition, operation, and continual improvement.
  • A code of practice
  • Guidance on scope definition and studying different applications of ISO 20000 certification.
  • Risk Management and Service Improvement: Understand risk assessment and service improvement methodologies in the context of ISO 20000.

These highlights encapsulate the essential areas of focus and learning outcomes in the Certified ISO-20000 ITSM Certification course.

Course Outline

Our courses are balanced mix of videos & articles

DAY 1 & 2
ITSM – Foundation
  • Business Case for ITSM
  • ISO 20000 Requirements
  • Integration
  • Scope
  • Guidance in Compliance Assessments
  • Situations
  • Tools
  • Incident Management
  • Project Management
  • Knowledge Management
  • Business Ecosystem
  • Improving Efficiency
  • Non Conformity and Compliance
  • Content Illustration
  • Support and Operations
  • Compliance with ISO
DAY 3 & 4
Content
  • Understanding the Organization and its Context
  • Leadership and Requirements
  • Policy Requirements
  • Organizational Roles, Responsibilities and Authorities
  • Planning
  • Impact of Risk and Opportunities
  • Competence, Awareness, Communication
  • Asset Management
  • Configuration Management
  • Relationship and Agreement
  • Business Relationship Management
  • Supplier Management
  • Service Level Management
  • Management of Internal Supplies and Customers
  • Service, Design, Build and Transition
  • Change Management Policy, Initiation and Activities
  • Resolution and Fulfillment
  • Service Request Management
  • Service Continuity Management
  • Information Security Incidents
  • Continual Improvement
  • Management Review
  • Corrective Actions
  • Certification Process
  • ISO Requirements

Who Should Enroll?

The “Certified ISO-20000 ITSM Certification” course is designed for individuals seeking to enhance their IT service management expertise and align their skills with ISO 20000 standards. It is particularly valuable for the following roles within the IT and service management field:

  • IT Managers: IT managers can enhance their IT service management knowledge to make data-driven decisions and improve service quality.
  • IT Service Managers: IT service managers can deepen their expertise in ISO 20000 to lead IT service improvement initiatives.
  • Quality Assurance Professionals: Quality assurance professionals can learn ISO 20000 standards to ensure IT service quality.
  • IT Auditors: IT auditors can gain ISO 20000 expertise to assess IT service management compliance.
  • Professionals in IT Governance and Compliance roles
  • Project Managers in IT-related projects
  • Individuals who want to demonstrate the reliability and quality of IT services to employees, stakeholders, and customers.

Enrol today to become a proficient Certified ISO-20000 ITSM Specialist and play a pivotal role in shaping the future of standardized IT service management within the IT industry.

Download Syllabus for Complete Details
Completion Certificate

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Details of the course you need to know

training duration

Training Duration

32 Hrs

Training days

Training Days

4 Days

Exam code

Exam Code

ISO-ITSM-001

Exam fee

Exam Fee

training duration

Exam Duration

60 Min

Passing Percentage

Passing Percentage

70%

Why choose us?

Online Course

6+ hours of training videos for all the objectives. You will be amazed by the way of explaining the concepts that are very easy to understand.

Practice Questions

1 Full-length mock exams ( 85+ unique Exam practice questions

Expert Support

Our support team consists o experts, ready to clarify all your questions.

Lifetime Access

Our courses come with the lifetime license/validity. Once purchased, you can access them for the lifetime.

Money Back Guarantee

We provide 100% unconditional moneyback gurantee.

Testimonials / Feedback

Revies from our customers

Feature that keep you going​

1

degree

Easy to understand
A well-organised curriculum that simplifies the learning process and offers a clearer path to success

2

certification

Certification
Upon successfully completing the course, you will receive a certificate of your achievement and dedication

3

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24/7 Support

Our 24/7 support ensures that you’re never alone when facing questions, concerns, or challenges.

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