ISO/IEC 20000-1:2018 – Certified Lead Auditor

Master audit techniques and become competent to manage an audit program, audit team, communication with customers, and dispute resolution. with ISO/IEC 20000-1:2018 – Certified Lead Auditor certification program.

32 hours 0 Enrolled No ratings yet Intermediate

About The Course

ISO/IEC 20000-1 2018 – Certified Lead Auditor certification is developed by the GAQM for individuals who want to assure the quality of the services they deliver for their organization’s customers. In today’s rapidly changing business environment, the ISO/IEC 2000-1 2018 standard certification helps the candidates to ensure effective and resilient services commonly used for IT services, facilities management, and business services. Moreover, after the candidate completes this certification, this internationally accepted credential validates that the candidate understands IT service management definitions, concepts, and guidelines, and can effectively communicate during the audit.

Course Objectives

The core aspects of the ISO/IEC 20000-1 2018 – Certified Lead Auditor credential is the following:

  • IT service management definitions, core concepts, and guidelines
  • Roles and responsibilities of the auditor
  • Types of risks and opportunities associated with auditing
  • Auditing Standards
  • SMS Audit Process, Planning, Preparation & Execution


The ISO/IEC 20000-1:2018 – Certified Lead Auditor Certification has no pre-requisites.

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What's included

  • 32 Hours Training Course
  • Certificate
  • 3 Module
  • 24/7 Support


  • Auditors seeking to perform and lead a Service Management System (SMS) certification audits
  • Managers or consultants seeking to master a service management system audit process
  • Individuals responsible for maintaining conformance with SMS requirements
  • Technical experts seeking to prepare for a service management system audit
  • Expert advisors in service management
  • Individuals interested in conducting first-party, second-party, and third-party audits
  • Management Representatives
  • Information Security Officers
  • Managers
  • Security Consultants


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