ISO/IEC 20000-1:2018 – Certified Lead Auditor
Master audit techniques and become competent to manage an audit program, audit team, communication with customers, and dispute resolution. with ISO/IEC 20000-1:2018 – Certified Lead Auditor certification program.
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Module 1 InformationUnderstand IT service management definitions, concepts, and guidelinesUnderstand the purpose of the ISO 20000 seriesUnderstand the roles and responsibilities of the auditorApply ISO 19011:2018 concepts, new terminology and guidelinesUnderstand the types of risks and opportunities associated with auditingRecognize the principles, practices, and types of audits
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Module 2 InformationConduct all phases of an audit adopting a risk based approachPrepare and present effective reportsUnderstand Exemplar Global’s certification schemeUnderstand the role of objectives, scope and criteria in the audit processConduct audit team selectionInitiate the audit and conducting opening meetingsUnderstanding Auditing Standards
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Module 3 InformationUnderstand audit team leader responsibilitiesCommunicate effectively during the auditApply the latest auditor techniques and identify appropriate useConduct on-site activitiesPrepare audit conclusions and conduct closing meetingsSMS Audit ProcessSMS Audit Planning & PreparationSMS Audit Execution
About The Course
ISO/IEC 20000-1 2018 – Certified Lead Auditor certification is developed by the GAQM for individuals who want to assure the quality of the services they deliver for their organization’s customers. In today’s rapidly changing business environment, the ISO/IEC 2000-1 2018 standard certification helps the candidates to ensure effective and resilient services commonly used for IT services, facilities management, and business services. Moreover, after the candidate completes this certification, this internationally accepted credential validates that the candidate understands IT service management definitions, concepts, and guidelines, and can effectively communicate during the audit.
Course Objectives
The core aspects of the ISO/IEC 20000-1 2018 – Certified Lead Auditor credential is the following:
- IT service management definitions, core concepts, and guidelines
- Roles and responsibilities of the auditor
- Types of risks and opportunities associated with auditing
- Auditing Standards
- SMS Audit Process, Planning, Preparation & Execution
Pre-Requisites
The ISO/IEC 20000-1:2018 – Certified Lead Auditor Certification has no pre-requisites.
What's included
- 32 Hours Training Course
- Certificate
- 3 Module
- 24/7 Support
