ISO / IEC 20000 ITSM – Foundation

ISO / IEC 20000 ITSM – Foundation Certificate is an international standard that allows organizations to demonstrate excellence and prove best practices in IT Service Management (​ITSM). Enroll today!

24 hours 0 Enrolled No ratings yet Intermediate

About The Course

The ISO/IEC 20000 IT Service Management Foundation certification course is developed by the Global Association for Quality Management (GAQM) for individuals who want to acquire deep knowledge about the implementation-oriented knowledge of the industry standards. The certification aims to provide real-life examples that familiarise the candidate with the daily requirements to be fulfilled by the various roles. Moreover, this enables them to meet these specifications by preparing process descriptions and the required documentation by applying highly effective tools.

Course Objectives

As this is s foundational- level certification course, students will be introduced to the principles and core aspects of the ISO /IEC 20000 – IT Service Management, are the following:

  • Defining the requirements that are to be achieved.
  • A code of practice
  • Guidance on scope definition and studying different applications of ISO /IEC 20000 certification.


The ISO / IEC 20000 Foundation (ITSM) Certification has no pre-requisites.

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What's included

  • 24 Hours Training Course
  • Certificate
  • 2 Module
  • 24/7 Support


  • IT Professionals
  • IT Support Staff
  • Project and Business Managers
  • Business process owners
  • CTOs
  • CIOs
  • Team leaders
  • Service designers
  • Supervisory staff
  • IT architects
  • IT planners
  • IT security managers
  • IT consultants
  • IT audit managers
  • ITSM trainers, and more
  • Any member of an IT team involved in the delivery of IT Services.


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