Microsoft Dynamics 365 Fundamentals (CRM): MB – 910
This exam covers the customer engagement features and capabilities of Dynamics 365 apps.
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Module 1: Learn the Fundamentals of Dynamics 365 Marketing
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Module 2: Learn the Fundamentals of Dynamics 365 Sales
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Module 3: Learn the Fundamentals of Dynamics 365 Customer Service
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Module 4: Learn the Fundamentals of Dynamics 365 Field Service
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Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
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Module 6: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)
About The Course
This Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (MB-910) certification training course from Upskill Finder is ideal for tech-savvy individuals having basic knowledge of business functions like sales, marketing, support lifecycles, and services. This exam MB-910 provides candidates fundamental understanding of customer engagement features and capabilities of Dynamics 365 apps.
Candidates taking up this MB-910 certification course are introduced to Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Field Service, Dynamics 365 Customer Service, and shared features.
Course Objectives
- Describe the capabilities and functionality of Dynamics 365 Marketing
- Describe the capabilities and functionality of Dynamics 365 Sales
- Describe the capabilities and functionality of Dynamics 365 Customer Service
- Describe the capabilities and functionality of Dynamics 365 Field Service
- Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)
Pre-Requisites
As the prerequisites of Microsoft MB-910 exam, learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.
What's included
- 16 Hours Training Course
- Certificate
- 6 Module
- 24/7 Support
