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 4/5

EXIN : ITSM Foundation Bridge (ISO/IEC 20000:2018)

Categorie: Complaince

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4.8

Rating

40+

Enrolled

16

Course Hrs

3

Modules

ITSM FOUNDATION BRIDGE
  • Course Info
  • Course Highlights
  • Course Outline
  • Who Should Enroll
  • Review
ITSM Foundation Bridge

Welcome to the EXIN ITSM Foundation Bridge (ISO/IEC 20000:2018) certification course, your gateway to the dynamic world of advanced IT service management. EXIN ITSM Foundation Bridge, based on ISO/IEC 20000:2018, tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2018.

Our expedition commences with a rock-solid foundation in IT service management, taking you beyond the basics to explore the nuances of ISO/IEC 20000:2018 and its core components. From there, we will deeply dive into advanced concepts and practical skills vital for establishing effective IT service management practices in full compliance with ISO/IEC 20000:2018 standards.

The demand for skilled experts in IT service management is escalating as organizations recognize the critical importance of efficient IT service delivery. As a certified holder of the EXIN ITSM Foundation Bridge (ISO/IEC 20000:2018) certification, you will stand out as a highly sought-after professional in today’s competitive job market.

IT service management experts are particularly coveted, given their ability to guide organizations in implementing and maintaining ISO/IEC 20000:2018 standards. This certification equips you with the advanced knowledge and practical skills that employers actively look for.

Whether you’re a seasoned professional or an emerging expert, our course is designed to elevate your career to the next level. With lifetime access to course materials and round-the-clock support from our expert team, we’re committed to ensuring your success in the job market. Enroll today to become a recognized authority in IT service management and open the doors to prestigious career opportunities in this ever-evolving field.

Authentic Certificate

Earn a Certificate upon completion

Life Time Accessibility

Set and maintain flexible deadlines.

Online Classes

Start instantly and learn at your own

Beginner Level

No prior experience required.

ISO Highlights

  • Advanced IT Service Management Expertise: Acquire the knowledge and skills to make informed, high-level decisions rooted in ISO/IEC 20000:2018’s core principles.
  • Guiding ISO/IEC 20000:2018 Compliance: Learn how to guide organizations in implementing, managing, and maintaining ISO/IEC 20000:2018-compliant IT service management systems.
  • Efficient IT Service Delivery: Develop advanced proficiency in ensuring efficient IT service delivery to meet organizational needs.
  • Complex Incident Management: Master the strategies for effectively managing complex IT service incidents.
  • The service management system (SMS).
  • The operation of the service management system.
  • Strategic IT Service Management Policies and Procedures: Understand the advanced principles of developing and implementing comprehensive IT service management policies and procedures.
  • Enhancing IT Service Delivery through ISO/IEC 20000:2018 Expertise

These highlights encapsulate the essential areas of focus and learning outcomes in the EXIN ITSM Foundation Bridge (ISO/IEC 20000:2018) certification course.

Course Outline

Our courses are balanced mix of videos & articles

DAY 1
Introduction to IT Service Management
  • Core Concepts of IT Service Management
  • Core Concepts Surrounding ISO/IEC 20000-1:2018
Service Management System (SMS)
  • Critical Elements of a Service Management System
  • Core Concepts of the Service Management System
DAY 2
The Operation of the Service Management System
  • Service Portfolio Processes (Service Catalog Management, Asset Management, Configuration Management)
  • Relationship and Agreement Processes (Business Relationship Management, Service Level Management, Supplier Management)
  • Supply and Demand Processes (Budgeting and Accounting for Services, Demand Management, Capacity Management)
  • Service Design, Build and Transition Processes (Change Management, Release and Deployment Management)
  • Resolution and Fulfilment Processes (Incident Management, Service Request Management, Problem Management)
  • Service Assurance Processes (Service Availability Management, Service Continuity Management, Information Security Management)

Who Should Enroll?

The “EXIN ITSM Foundation Bridge (ISO/IEC 20000:2018) certification” course is designed for seasoned professionals seeking to elevate their Expertise in IT service management and ISO/IEC 20000:2018 compliance to a foundation level. While it welcomes anyone interested in upskilling, it holds particular value for the following roles within the IT and service management field:

  • Experienced IT Service Managers: Ideal for IT service managers looking to reach foundation-level expert status in ISO/IEC 20000:2018 compliance and management.
  • IT Directors: IT directors can enhance their strategic leadership in IT service management.
  • Compliance Experts: Compliance experts can gain advanced proficiency in ISO/IEC 20000:2018 compliance at the foundation level.
  • IT Service Management Consultants: IT service management consultants can become recognized experts in guiding organizations to ISO/IEC 20000:2018 compliance.
  • Professionals dedicated to leading and shaping IT service management practices within their organizations
  • Business and supervisory staff
  • Team leaders
  • Service designers
  • IT architects or planners
  • IT audit managers/auditors
  • Project/program managers
  • Suppliers, lead suppliers, and sub-contracted suppliers
  • Customers of service providers
  • Senior IT Project Managers with a focus on efficient service delivery

Take advantage of this enriching journey!

Download Syllabus for Complete Details
Completion Certificate

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Details of the course you need to know

training duration

Training Duration

16 Hrs

Training days

Training Days

2 Days

Exam code

Exam Code

-

Exam fee

Exam Fee

-

training duration

Exam Duration

30 Min

Passing Percentage

Passing Percentage

70%

Why choose us?

Online Course

6+ hours of training videos for all the objectives. You will be amazed by the way of explaining the concepts that are very easy to understand.

Practice Questions

1 Full-length mock exams ( 85+ unique Exam practice questions

Expert Support

Our support team consists o experts, ready to clarify all your questions.

Lifetime Access

Our courses come with the lifetime license/validity. Once purchased, you can access them for the lifetime.

Money Back Guarantee

We provide 100% unconditional moneyback gurantee.

Testimonials / Feedback

Revies from our customers

Feature that keep you going​

1

degree

Easy to understand
A well-organised curriculum that simplifies the learning process and offers a clearer path to success

2

certification

Certification
Upon successfully completing the course, you will receive a certificate of your achievement and dedication

3

24 hour support

24/7 Support

Our 24/7 support ensures that you’re never alone when facing questions, concerns, or challenges.

What Our Clients Say

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