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ITIL Foundation Certification & Training | UpSkill Finder

Categorie: ITSM

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4.9

Rating

50+

Enrolled

16

Course Hrs

7

Modules

  • Course Info
  • Course Highlights
  • Course Outline
  • Who Should Enroll
  • Review
ITIL® 4 Foundation

ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization

Authentic Certificate

Earn a Certificate upon completion

Life Time Accessibility

Set and maintain flexible deadlines.

Online Classes

Start instantly and learn at your own

Beginner Level

No prior experience required.

ITIL Foundation Highlights

This course teaches you about core aspects such as:

  • An overview of ITIL® 4 guiding principles
  • Identifying opportunities to implement IT best practices using ITIL® 4 framework
  • ITIL® 4 terminology and concepts and use similar language with other IT teams
  • Service value system
  • Service value chain activities and how they interconnect with other processes
  • 4 new dimensions of Service Management
  • Understanding the importance of IT services and business integration
  • Continual Improvement and its benefits

Course Outline

Our courses are balanced mix of videos & articles

Day !

Module 1: Course Introduction

Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL® 4
Case Study: Axle Car Hire
Exam Details

 

Module 2: Service Management: Key Concepts

Intent and Context
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks

 

Module 3: The Guiding Principles

Identifying Guiding Principles
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles

 

Module 4: The Four Dimensions of Service Management

The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Mode

Day 2

Module 5: Service Value System

Overview of Service Value System
Overview of the Service Value Chain

 

Module 6: Continual Improvement

Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles

 

Module 7: Overview of ITIL® Practices

Purpose of ITIL® Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice

Who Should Enroll?

  • IT Managers
  • IT Project Managers
  • Network Operators
  • IT Suppliers
  • Help Desk Managers
  • Incident Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager
  • Database Administrators
Download Syllabus for Complete Details
Completion Certificate

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Details of the course you need to know

training duration

Training Duration

16

Training days

Training Days

2

Exam code

Exam Code

Exam fee

Exam Fee

training duration

Exam Duration

Passing Percentage

Passing Percentage

Why choose us?

Online Course

6+ hours of training videos for all the objectives. You will be amazed by the way of explaining the concepts that are very easy to understand.

Practice Questions

1 Full-length mock exams ( 85+ unique Exam practice questions

Expert Support

Our support team consists o experts, ready to clarify all your questions.

Lifetime Access

Our courses come with the lifetime license/validity. Once purchased, you can access them for the lifetime.

Money Back Guarantee

We provide 100% unconditional moneyback gurantee.

Testimonials / Feedback

Revies from our customers

Feature that keep you going​

1

degree

Easy to understand
A well-organised curriculum that simplifies the learning process and offers a clearer path to success

2

certification

Certification
Upon successfully completing the course, you will receive a certificate of your achievement and dedication

3

24 hour support

24/7 Support

Our 24/7 support ensures that you’re never alone when facing questions, concerns, or challenges.

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