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ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market. This resulted in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This 2-day ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization
Earn a Certificate upon completion
Set and maintain flexible deadlines.
Start instantly and learn at your own
No prior experience required.
This course teaches you about core aspects such as:
Our courses are balanced mix of videos & articles
Module 1: Course Introduction
Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL® 4
Case Study: Axle Car Hire
Exam Details
Module 2: Service Management: Key Concepts
Intent and Context
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks
Module 3: The Guiding Principles
Identifying Guiding Principles
Topics Covered
The Seven Guiding Principles
Applying the Guiding Principles
Module 4: The Four Dimensions of Service Management
The Four Dimensions
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors and the Pestle Mode
Module 5: Service Value System
Overview of Service Value System
Overview of the Service Value Chain
Module 6: Continual Improvement
Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles
Module 7: Overview of ITIL® Practices
Purpose of ITIL® Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice
Details of the course you need to know
16
2
Why choose us?
6+ hours of training videos for all the objectives. You will be amazed by the way of explaining the concepts that are very easy to understand.
1 Full-length mock exams ( 85+ unique Exam practice questions
Our support team consists o experts, ready to clarify all your questions.
Our courses come with the lifetime license/validity. Once purchased, you can access them for the lifetime.
We provide 100% unconditional moneyback gurantee.
Revies from our customers
Feature that keep you going
1
Easy to understand
A well-organised curriculum that simplifies the learning process and offers a clearer path to success
2
Certification
Upon successfully completing the course, you will receive a certificate of your achievement and dedication
3
24/7 Support
Our 24/7 support ensures that you’re never alone when facing questions, concerns, or challenges.
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