ISO 20000 – ITSM
Do you aim to provide ongoing control, greater efficiency, and opportunities for continuing improvement? If that’s the case, earning the ISO 20000 – ITSM Certificate is the best choice for you.
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Module 1: ITSM – FoundationBusiness Case for ITSMISO 20000 RequirementsIntegrationScopeGuidance in Compliance AssessmentsSituationsToolsIncident ManagementProject ManagementKnowledge ManagementBusiness EcosystemImproving EfficiencyNon Conformity and ComplianceContent IllustrationSupport and OperationsCompliance with ISO
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Module 2: Operations of ITSMUnderstanding the Organization and its ContextLeadership and RequirementsPolicy RequirementsOrganizational Roles, Responsibilities and AuthoritiesPlanningImpact of Risk and OpportunitiesCompetence, Awareness, CommunicationAsset ManagementConfiguration ManagementRelationship and AgreementBusiness Relationship ManagementSupplier ManagementService Level ManagementManagement of Internal Supplies and CustomersService, Design, Build and TransitionChange Management Policy, Initiation and ActivitiesResolution and FulfillmentService Request ManagementService Continuity ManagementInformation Security IncidentsContinual ImprovementManagement ReviewCorrective ActionsCertification ProcessISO Requirements
About The Course
The ISO 20000 IT Service Management certification course, which was formerly known as BS 15000 is aligned with the process approach designed by the Global Association for Quality Management (GAQM) for individuals who want to learn about the integration and implementation of well-coordinated service management processes. The certification aims to provide ongoing control, greater efficiency, and opportunities to improve their knowledge base. Moreover, candidates successfully learn to work within their organization to align the staff and the methods of the service desk, service support, service delivery, and operations team.
Course Objectives
The candidates will be introduced to the principles and core aspects of the ISO 20000 – IT Service Management, are the following:
- Defining the requirements that are to be achieved.
- A code of practice
- Guidance on scope definition and studying different applications of ISO 20000 certification.
Pre-Requisites
ITSM Certification has no pre-requisites.
What's included
- 32 Hours Training Course
- Certificate
- 2 Module
- 24/7 Support
